Shipping and Return Policy

Shipping Policy

Every Lissa Gail piece is created with intention and care. Please allow 3-5 business days for production prior to shipment. Once your piece is ready, you will receive tracking details as it begins its journey to you.

Returns & Exchanges

Exchanges are accepted within 5 days of delivery for pieces of equal or greater value. Items must be unworn, in pristine condition, in original packaging, and accompanied by proof of purchase. All sales are otherwise final.

Custom, made-to-order, personalized, and final sale pieces are not eligible for exchange.

Original shipping is non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or we made an error.

To request an exchange, please contact us here.

Damaged or Defective Items

If your piece arrives damaged or defective, contact us within 3 days of delivery with your order number and clear photos. We will arrange a replacement, store credit, or refund.

Our warranty covers manufacturing defects only. It does not cover accidental damage, loss, chemical or water exposure, tarnishing, or normal wear.

Liability

We are not responsible for lost or stolen packages after carrier delivery confirmation, or for damage from improper care or repairs performed by others.